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	Technical Assistance Centre

Enjoy 24-7 tech support with Bell Technical Assistance Centre (TAC).

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	TAC spec sheet

24-7 technical support.
Network interruption notification.
Planned network maintenance notification.
Customizable service bundles.

Whatever your device, application or network – enjoy the peace of mind that comes from instant access to professional technical support services. Available exclusively to Bell Mobility business customers, TAC is available as a bundled service on a monthly basis. With a wide range of support services, TAC empowers you to tailor a monthly subscription bundle that's ideal for you and your business. You may need 24-7 troubleshooting assistance, the expertise of an on-call application specialist, or even access to Bell Professional Services to help customize a turnkey wireless data solution for your business. Whatever your needs, TAC provides you with comprehensive technical support services to keep your business running smoothly.

TAC Service Bundles	Level 1	Level 2	Level 3
Network Interruption Notifications
Planned Network Maintenance Notifications
Monthly Report on Trouble Tickets
Monthly Network Statistics Reports
Customer Specific Service Level Objectives Document
Access to Technical Assistance Call Centre for troubleshooting	24-7	24-7	24-7
Access to Application Data Specialist (On Call)	Mon-Sun 8:30-17:00 local time	Mon-Sun 8:30-17:00 local time	24-7
Trouble Ticket Follow Up	Mon-Sun 8:30-17:00 local time	Mon-Sun 8:30-17:00 local time	24-7 with defined escalation procedure
Designated Technical Support Contact		Mon-Sun 8:30-17:00 local time	Mon-Sun 8:30-17:00 local time
Professional Services (Travel and Expenses Extra)	Available upon request	Available upon request	Available upon request

Bell invites you to call our data specialist team at 1-866-235-5249 (1 866-BELL-BIZ) to further inquire about this service.